BOOKING AND BILLING

Please check with reception before each of your sessions to ensure your account is up to date. We accept cash, cheque, VISA, MasterCard, and debit cards. Payment for classes must be made at least one week prior to session start date. Rates include GST.

Prepaid sessions are not refundable.Those who cancel class at least 2 working days prior to the class start date will be refunded, less a $30.00 administration fee. Cancellations after this point will not be refunded. By registering for a class, you agree to adhere to these policies.

To prevent being billed for unattended sessions, we require a minimum of 12 hours notice for any changes or cancellations of booked classes or appointments. Cancellations must be made by telephone or in person. Unfortunately we will not accept cancellations by email. We apologize for the inconvenience.

 

MISSED CLASSES

We will allow two makeup classes per eight-week Mat session as long as a minimum of 12 hours notice is given for a missed class. Without notice we assume clients will be attending, which makes it difficult for others to make up classes during that time. We will allow one makeup class per session for Reformer Groups. Classes can be made up during the current session and at the same level or lower. You must call in advance to reserve a space in scheduled classes. Missed classes cannot be carried over to another session. 

 

LATE REGISTRATION

Clients may join group classes that are not full upon the instructor‚s/studio‚s approval. We will not accept late registration for Introductory Classes after the second week unless the client has previous Pilates experience or has been participating in Private sessions.

 

INSURED REFFERALS

Some extended health care programs cover referrals by recognized health professionals. Contact your insurance company for information.

 

WEATHER / EMERGENCY CANCELLATIONS

If classes are cancelled due to bad weather or other emergencies, you will be notified by phone two hours or more before the class is scheduled to begin. Cancellations will also be stated on the Studio answering machine. Cancelled classes will be added to the end of the current class session.

 

WHAT TO WEAR, etc.

Please wear comfortable exercise clothing (loose fitting but not bulky) such as t-shirts with shorts or leggings. Shoes are not necessary. Please refrain from wearing heavy perfumes in our facility in consideration for those with allergies. Please leave cell phones and pagers outside the studio.